PLAYER SUPPORT
Find quick answers below or contact Alloyfall support directly.
Email Supportalloyfall22@gmail.com
COMMON QUESTIONS
Confirm that you are signed into the same Apple Account used for the purchase, make sure you are online, then fully close and reopen Alloyfall. If the item is still missing, email support with the product name and approximate purchase time. Never send a full payment-card number.
Rewarded videos are optional and require an internet connection. Availability can vary. Check your connection, wait a moment, then reopen the reward screen. You will not lose game progress if a video is unavailable.
Alloyfall stores game progress locally on the device. Deleting the app, clearing its data, or using the in-game reset option can remove local progress. Include your device model and iOS version when contacting support.
Open Settings and lower Maximum Items, then close and reopen the game. If the problem continues, include a screenshot and your device model in your message so it can be investigated.
CONTACT
Include what happened, your iPhone model, iOS version, and a screenshot when possible. Support messages are reviewed as soon as practical.
